Frequently Asked Questions

What are the earrings made of?

Each pair of earrings is handmade In Surrey, BC, Canada. We use quality polymer clay, either sterling silver, brass and/or gold plated metals for jump rings and earring posts as well as rubber earring backs. All brass pieces are nickel and lead free. Gold plated components are a great option for sensitive ears. Although polymer clay isn't classified as hypoallergenic as are the other materials we use, it is completely safe and non-toxic.

How do I care for and clean my earrings?

Our earrings are lightweight, durable and slightly flexible. However, we don't recommend testing the flexibility of your earrings! While the clay pieces are safe to wear around water, we don't recommend it. The brass components may tarnish over time with exposure to moisture and oils from your skin. This can easily be fixed with a soft cloth and tarnish remover.

Smudged some makeup on your earrings? No worries! The clay can be wiped clean by dipping a cotton swab or pad in rubbing alcohol and gently wiping.

To help preserve your polymer clay earrings, avoid contact with chemicals, perfume and lotion. Regularly clean with a soft damp cloth.

How should I store my earrings?

We recommend storing your earrings in a cool, dry place in the small box they are shipped in or your own jewelry box. This provides a safe place where your earrings avoid getting scratched by other jewelry, crushed or stained.

When should I expect my order to arrive?

Shipping will take approximately 3-5 business days for Canadian orders and approximately 6-10 business days for U.S. orders. Please allow up to 3 weeks for International orders.

Local pick up orders will be ready in 1-3 days.

Please note that there may be delays with Canada Post due to COVID-19 safety protocols

How much do you charge for shipping?

We charge a $15 flat rate shipping fee anywhere in Canada and a flat rate of $20 for shipping to the United States. Spend $75 (CDN) or more before tax on Canadian orders and shipping is free!

International shipping is available for a flat rate of $25.

We also offer free local pickup in Surrey. Once your order is prepared, we will notify you by email when your order is ready to be picked up and will include pickup instructions. This can take 1-3 days.

Do you take custom orders?

Yes! Send us an email at info@tadhana.ca to get more information

The design I love is sold out! When will you restock?

There will be times when our earrings will be sold out. Restock depends on the popularity of a certain earring style. If you would like to request to purchase an item that is out of stock, please send us an email at info@tadhana.ca

What if I want to return or exchange my earrings?

Unfortunately, we cannot accept returns or exchanges for hygienic reasons, so please read each description carefully before ordering. If your earrings are lost or damaged in the mail, please contact us via the website contact page so that we can help you as soon as possible.

I'm interested in placing a wholesale order. Is this something you offer?

Yes! Please send us an email at info@tadhana.ca and we'd love to send you the details!